365 Days of Random

Random musings about nothing at all

Moving SUCKS

No, I’m not moving… I am trying to help my boyfriend move. You’d think that since it’s not MY move that it would be a lot less stressful and frustrating… no, that’s not the case. I can’t for the life of me understand why ANYONE would want to move multiple times in a short time span. It is honestly the most frustrating experience going…. and more so when things need to be sorted out at the last minute.

My BF has known for some time that he wasn’t going to continue to live in his current apartment. The rent was just too high. So back in July he started looking for a place. He knew that he needed lots of time to get things organized and so he’d given himself a lot of time. He decided that he was going to move with a friend and they started looking for places together. However, about a month ago that fell apart completely… so now, he spent two weeks frantically looking for a place. After finally FINDING something (and someone that he thought he could successfully live with) he had to go through all the hassles of applying and getting approved and all that fun stuff. We couldn’t PLAN the move until all those things were in place…. which didn’t happen until last Friday right before we went out of town for the weekend. He needs to be out of his place AND have it cleaned and ready for inspection by Sunday September 11.

So, this week we’ve been trucking stuff back and forth to the new place; packing up stuff in the old place and trying to schedule movers and reserve elevators in both locations. But.. as you can guess…. this has not been a smooth process. We can’t move on Saturday because the elevator in the NEW place is booked all day. We can’t move Friday during the DAY because the elevator at the OLD place is booked all day. We can’t move Friday NIGHT because the new place doesn’t allow move in after 5pm (we’re trying to push back on that because that’s ridiculous). Looks like the only day that will really work for BOTH places to move is Sunday… but that means on Sunday we have to load the truck at the OLD place, drive to the NEW place and unload it. Drive back to the old place to CLEAN it and pick up any last things that didn’t go in the main move and then go back to the NEW place to try and unpack and settle in… all the while needing to go to work on Monday morning….. Sunday is NOT my ideal choice for this activity.

He doesn’t have a lot of stuff to move, and we had hoped to book movers because we both know how much of a challenge and frustration it is to move boxes and furniture for a few hours… We had reserved movers for tomorrow morning, but since we can’t actually MOVE tomorrow morning we had to call and cancel them. They charge double to move after 5pm (or almost double anyway). So on to plan B (or C or D or E at this point… I can’t keep track). We’re renting a U-Haul and hiring a couple of guys to help us load and unload the truck.

It’s all very last minute and to be honest it’s driving me totally completely NUTS. There is no reason at all why this should be this complicated. I can’t wait until this is over and he’s just settled in to the new place. Nothing about this move has gone smoothly… from the beginning when he was looking with his friend until now when we’re actually trying to move. It’s crazy and annoying and it better be over tomorrow. If I have to wait until Sunday to see the end of this process I may scream…. and again… IT’S NOT EVEN MY MOVE!!

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September 8, 2011 Posted by | Challenges, Random | , , , | Leave a comment

The DMV

Does anyone have anything good and nice to say about the DMV? I didn’t think so…. at least I’ve never met anyone that has had a less than frustrating experience there. This morning for my BF and I was no exception.

A couple of weeks ago my BF’s license expired. It was on his birthday while I was in Vegas. He had my car so got up the morning of his birthday and went straight to the DMV to get it sorted out. He was there for a good chunk of time before they told him the could not renew his license because of some infraction from when he lived in Maryland (about 5 years ago) that needed to be addressed. Here’s the kicker… the license he has now he got LAST YEAR and they never said anything about this unresolved issue. So, he returned home, complete with a list of things to do so that he could get it taken care of and get his license renewed. He had to call some phone number, who proceeded to tell him to call another number, who also told him to call someone else, who then told him to call the second people again and so on and so on. FINALLY after a few days of the run around he got it all sorted out and sent over to the Virginia DMV so that he could get his VA license renewed.

This morning I offered to get up early with him, drive him over to the DMV right when it opened (so that we wouldn’t have to wait a super long time in line), wait with him while he got the license stuff taken care of and then drop him off at work on my way into the office. Tuesdays is my climbing night so normally I go to Squeak’s place in the morning and we drive in together. Yesterday she had left her car at the office so I was heading there to pick her up after we were done at the DMV. Problem… we were at the DMV for more than an hour and a half because there was some issue with his class M license. He’d gotten his motorcycle license last year and they wanted to make him retest (as in driving test on a bike) again this morning before they’d renew it….. When he said that was ridiculous and handed him other information about getting the license within the last 12 months they made him wait while they ‘looked into it’. It was crazy how long we waited. Squeaks ended up taking the metro to work so that we BOTH weren’t crazy late this morning.

I’ve lived in the DC/VA area for just shy of 5 years now. I’ve been to the DMV more than a few times in the time period. I’ve NEVER come out of there feeling like they were helpful or friendly or anything positive. I am almost always frustrated by it. Today it wasn’t even my stuff and they were pissing me off. It’s crazy. They are all grumpy and they have the most inefficient system I’ve ever seen. You’d think for the work they do they’d have figured out ways to simplify the process and make it go faster. My biggest frustration with them is that they don’t seem capable of telling you all the things that you need to do to take car of something if/when there is a problem completing whatever transaction you went there to complete. You get up to the counter, they tell you there is a problem and you need to go home and do/get X. Once you do that you can come back and we’ll help you out (sure they will). Then you get back there and they tell you “Thanks for doing X but now you need to go back and do Y because we still can’t complete your request” ARGHHHH!!! Why on earth didn’t they tell you that the FIRST time you were there so you could go take care of everything before you came back.

Honestly, the Virginia DMV is one of the most frustrating experiences you can have. They are in serious need of some “Service Design” expertise.

But, all in all I am glad that I went with my BF this morning. If for no other reason that to make him laugh enough so that he didn’t wring the neck of the insanely grumpy old man that was ‘helping’ him.

July 26, 2011 Posted by | Random, User Experience | , , , , | Leave a comment